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Frequent Queries

The answers you seek, all in one place.

Do you accept my insurance? 

Private pay is the only accepted payment method at the moment. Directly billing insurance providers is not a service that is offered. 'Super-bills' are an option if you wish to independently file a reimbursement claim with your insurance provider. Please confirm with your insurance provider first if this is an acceptable option prior to committing to services.

What payment method(s) do you accept?

Private pay is the most encouraged form of payment through means of: cash, debit/HSA/FSA card (via IVY Pay), or E-transfer (Zelle). While E-payment through other third parties (Zelle, Venmo, googlePay, etc.) may be accepted, you must first waive liability as these payment methods are not always HIPAA compliant and are not recommended.

Are you offering sliding scale rates?

There are rotating sliding scale appointment spots. Sliding scale rates are based on what you are able to afford (pay stubs are required to verify). Sliding scale clients are limited to 10 sessions per treatment round in an effort to provide sliding scale appointment spots to as many as possible. Should you need a sliding scale spot when none are available, you may request to be on a waitlist for the next available round.

What if I cancel or miss my session?

It is important to commit to your treatment on an ongoing basis and respect the time commitment made to your therapist. To encourage consistent commitment attendance to your appointments, a card will be kept on file and charged your session fee in instances of no-shows. There is no cancelation policy, but you are able to reschedule your session to another date during the same week, week prior, or week after. Should no-showing occur more than 2 times, termination of services is at therapist's discretion.

Is there a grace period for appointment times?

Yes, you are given 10 minutes to make it to your session. If no contact is made within the first 10 minutes of appointment time, you forfeit session time and will be charged for the no show.

Do you provide mobile services?

Yes. If you are not able to make it to office appointments for any of these reasons: agoraphobia, social anxiety, gender dysphoria, safety concerns, medical/health conditions, limited child-care options, or lack of reasonable transportation, you may request field based sessions for an additional cost per session. Please note there is a 15 mile radius for mobile/in-home services; additional fees may be applied if you are outside of this radius. For instances of parent coaching, in-vivo sessions are preferred and would require mobile services.

Can I have phone sessions?

At this time, all sessions are held through video or phone. In-person appointments may resume in the future (at therapist's discretion).

Would I be able to pay for sessions in bulk packages or bundles?

Yes, there are a few different bundle and subscription packages available that offer great savings value! Two examples are the individuals and couples bundle- with these, clients may pay in full and in advance for 10 sessions with a built-in $50 discount. Please be sure to carefully read bundle/subscription plan-specific policies when purchasing plans.

What happens in the first session?

All initial sessions include an assessing evaluation for your needs and current symptoms or difficulties. Your first appointment will also include reviewing and signing necessary forms to receive services. Due to the time needed to complete and review this, your first appointment will require up to 90 minutes of your time. 

How do I use the free consult?

The free consult is a 20-30 minute phone/video call in which logistical details are discussed in order to determine if we are a good "fit". Meaning, we will discuss whether I am the best therapist for you to work with in order to help you meet your mental health needs and goals. I welcome all questions in order for you to determine if it is a good "fit" for you.

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