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Frequent Queries

The answers you seek, all in one place.

Do you accept my insurance? 

Insurance providers are currently not being accepted. 'Super-bills' are an option if you wish to independently file a reimbursement claim with your insurance provider. Please confirm with your insurance provider if this is an acceptable option prior to committing to services. Otherwise, private pay is the only accepted payment method at the moment.

What payment method(s) do you accept?

Private pay is the most encouraged form of payment through means of: cash, debit/HSA/FSA card (via IVY Pay), or E-transfer (Zelle). While E-payment through other third parties (Venmo, googlePay, etc.) may be accepted, you must first waive liability as these payment methods are not always HIPAA compliant and are not recommended.

Are you offering sliding scale rates?

There are rotating sliding scale appointment spots. Sliding scale rates are based on what you are able to afford (pay stubs may be required to verify). Sliding scale clients are limited to 10 sessions per treatment round in an effort to provide sliding scale appointment spots to as many as possible. Should you need a sliding scale spot when none are available, you may request to be on a waitlist for the next available round.

What if I cancel or miss my session?

It is important to commit to your treatment on an ongoing basis and respect the time commitment made to your therapist. To encourage consistent commitment attendance to your appointments, a card will be kept on file and charged a cancelation/no show fee in such instances. Should this occur more than 2 times, termination of services is at therapist's discretion.

Is there a grace period for appointment times?

Yes, you are given 10 minutes to make it to your session. If no contact is made within the first 10 minutes of appointment time, you forfeit session time and will be charged the cancelation/no show fee.

Do you provide mobile services?

Yes. If you are not able to make it to office appointments for any of these reasons: agoraphobia, social anxiety, gender dysphoria, safety concerns, medical/health conditions, limited child-care options, or lack of reasonable transportation, you may request field based sessions for an additional cost per session. Please note there is a 15 mile radius for mobile/in-home services; additional fees may be applied if you are outside of this radius. For instances of parent coaching, in-vivo sessions are preferred and would require mobile services. *During COVID Pandemic, only tele-health sessions available.*

Can I have phone sessions?

During the COVID pandemic, all sessions are held through video or phone. In-person appointments may resume in the future (at therapist's discretion).

Would I be able to purchase sessions in packages or bundles?

Yes. You may always schedule sessions in advance and complete payment once you arrive for your session. You may also pay in advance in full for up to 4 sessions. Missed or canceled sessions will be forfeited without refund. If you purchase 10 sessions and pay in full in advance, there is a $100 discount; missed or canceled sessions are forfeited without refund.

What happens in the first session?

All initial sessions include an assessing evaluation for your needs and current symptoms or difficulties. Your first appointment will also include reviewing and signing necessary forms to receive services. Due to the time needed to complete and review this, your first appointment will require up to 90 minutes of your time. As the COVID epidemic continues, initial documentation will be emailed to you, for you to print, fill out, sign, and submit.

How do I use the free consult?

The free consult is a 20-30 minute phone/video call in which logistical details are discussed in order to determine if we are a good "fit". Meaning, we will discuss whether I am the best therapist for you to work with in order to help you meet your mental health needs and goals. I welcome all questions in order for you to determine if it is a good "fit" for you.